Return&Exchange

General Eligibility

To qualify for a return or exchange, your item must be unused, in its original condition, and returned in its original packaging with all tags still attached. Our standard return and exchange window is 30 days from the date you receive your order. Unfortunately, we cannot accept returns or offer refunds or exchanges after this 30-day period. Please note that this policy does not apply to final sale or clearance items.

Customers in the United States and Canada

Free Exchanges: We offer free exchanges for items that are defective, damaged, or do not fit properly (whether too small or too large). To initiate an exchange, please contact our support team.

Returns for Refund: Eligible returns submitted within 30 days will receive a full refund to the original payment method.

Shipping: We will provide you with a free return shipping label via email. If you prefer to use your own shipping service, we strongly recommend using a trackable carrier with insurance, as we cannot guarantee receipt of untracked returns. Please note that original shipping charges are non-refundable, and you will be responsible for return shipping costs when sending back multiple items. Exchange delivery times may vary depending on your location.

Customers in Europe and Australia

Free Exchanges: We offer free exchanges for items that are defective, damaged, or do not fit (too small or too big). To start an exchange, please reach out to us.

Returns for Refund: Eligible returns within 30 days will receive a refund.

For approved exchanges, we will ship the replacement item to you at no additional cost. For approved refunds, the product price will be refunded, but both the original shipping fee and the return shipping cost are non-refundable.

Customers in All Other Countries (Outside USA, Canada, Europe & Australia)

Please contact us before sending any return. Each request will be reviewed and handled individually.

Return shipping must be arranged by the customer, and we strongly advise using a trackable shipping method.

Whether you qualify for free exchange shipping or a refund will be determined during the case review process.

Refunds (If Applicable)

Once we receive and inspect your returned item, we will send you an email to confirm the status of your refund. If approved, the refund will be processed back to your original payment method. If you do not see your refund after approval, please contact us at: uniqsecret@onservice.online